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There are ultimately two ways in which your brand might receive a back shot.
Your product delivers off quality and your customer isn’t happy
Your competitors or just anybody who might want to ruin your online presence posts content that’s unhealthy for your brand.
The key here is to realize what the actual problem really is and target responses based on this approach. Atop Digital has learnt all that it takes to come up with a well informed strategy that will establish your brand presence online. We realize that there could be a lot of potential damage made to any brand’s image if the ORM aspect is not looked upon. That’s why we look into this process of maintaining a direct dialect with your target customers and audience and let them know with immediate responses.
Never let your presence go unnoticed!
Atop Digital makes sure that your brand responds on time to customers that are unhappy about your service. We use high end monitoring tools that let us know what is happening on each social platform, the kind of responses that customers are giving and the impact that’s being created in terms of customer liking and loyalty. By acting proactively we take note of customers who throw in repeated blows and negative comments and come up with a plan to make peace with them.
Atop Digital doesn’t wait for recovery. We love to act proactively so as to avoid maximum damage and look for sustainable relationships with your audience base. But in case your business gets to us at the point when sufficient damage is already created, don’t worry. We chart out mechanisms to create a fresh inflow of traffic to search engines via blogging or internal uplifting strategies.This way people soon figure out that your brand is coming up with sound strategies to make up for their losses. It all matters on timely responses, building a strong online presence and apologizing for any mistake on your part.
The first response when you hear a customer say something bad about your service is “ We are extremely sorry and…” But oftentimes there comes a point where the customer crosses the mark and begins to spread false news about your brand. So how should you react? Reaction won’t solve a problem but Atop Digital will! We are a talented bunch of management gurus who are proficient in dealing with such situations and we know how to redirect the actions of the customers who let their emotions run. We make sure that the customer is addressed to and their problem is fully sorted out.
Social media has many boons as well as banes. But do you know that most of the trust building process and brand loyalty take solace in these social channels. It’s because people internalize their problems, worries and comments in social media. That’s why Atop Digital takes a hands held approach when it comes to establishing a great brand presence in all social verticals. We engage with customers who are likely in more connection with your brand and develop a sense of trust that reaps great dividends. We build a process between the customers that focuses more on reviews rather than likes and other factors.
A customer’s first intuition of your brand comes in through the one and only search engine of all times ‘ Google’. And if they find a negative review or comment or any negative post in the SERPs related to your business, they’re sure to leave your brand untouched. But no worries! With the right SERM tools Atop Digital can monitor who is stepping into the zone with negative comments and posts and tally them with fresh and positive comments. The process takes a thorough understanding of SERPs and we know how to dive our way through to get your brand rocking in Google.
You might be probably wondering why SEO needs reputation. But do you know how Google can be misled into your competitors tactics when they try to link negative keywords with your brand so that negative posts turn out in the first page. That’s where Atop Digital kicks in with equally good SEO content that will replace the negative posts with positive ones. Our dynamics and manhandling of SEO Reputation are upto the brim that you will not find a trace of your competitors’ bad remarks or those of your negative customer reviews.
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Positivity comes naturally to us and all our responses are firmly grilled on it. Have you ever thought of how much positivity and good mantra affirmation can impact your business? We believe that successful ORM requires a great deal of positivity to overshadow the huge amount of negativity thrown against it. We’ve cultivated a strong mounted approach that helps us in dealing with unhappy and angry customers and managing social outbreaks. If there’s a cause for customer dissatisfaction we dive into the actual depths of the problem and come up with quick solutions.
Why super active? Because most other ORM agencies adopt proactivity we have taken the extra step in being super active with what’s happening in your business frame. We don’t wait for problems to be addressed. We look into those social platforms that require brand engagement and with the right posts we make sure that you’re super active in all domains.
The core objective of providing PPC campaigns services to small businesses is to ensure we bring in leads at a lower cost per click. Our experts take care of the technical part involved such as bidding the right amount and monitoring and optimizing the ad in order to meet that goal. From a business perspective, this adds a lot of value for small businesses to rope in new customers at extremely budget-friendly rates. All your PPC ads we run will be aggressively tracked, measured, and analyzed for improvements. Not only does this lower your costs but it also raises results.
If there’s one particular quality we’re good at – that’s management. Stats will tell you how poor management can deeply affect your brand’s growth and customer relationships. Atop Digital has incorporated the greatest management minds that know how to deal with a customer query and leave the coin untossed. When you’re playing with a lion, be a humble listener for you know otherwise it can ruin you.
We can solve any problem here as the rubix cube always aligns well with its master! Online Reputation is better said than done. When it comes to actually maintaining a strong reputation for your brand, there are several factors that click in that have to be attended to. But we at Atop Digital just love to fight out these situations. We sit along with our team and headstorm all the possibilities of handling customer feedback and SERP algorithms.
At first, we tend to analyze whether there is a mistake on our part and after sole understanding of the situation we give them adequate responses. It can be in terms of directly contacting them or bringing up the issue over email. Further on if there is no improvement in the situation, we use organic ways to replace those negative reviews or posts with positive content with the guidance of our SEO and content team.
